Question 1 of 20 5.0 Points
The HRM unit is considered to be: 
Question 2 of 20 5.0 Points
There is now evidence that an increase in the use of “people first” practices
results in all of the following EXCEPT: 

Question 3 of 20 5.0 Points
Generation Y members are also called: 

Question 4 of 20 5.0 Points
To prepare for Generation Y employees, managers should consider providing more
__________ praise. 

Question 5 of 20 5.0 Points
Organizational inefficiencies result in all of the following EXCEPT: 

Question 6 of 20 5.0 Points
A well-formulated HRM strategy will help aggregate and allocate a firm's
resources into a unique entity on the basis of all of the following EXCEPT: 

Question 7 of 20 5.0 Points
Samsung believes that __________ is/are the future of the company. 

Question 8 of 20 5.0 Points
The letters in ARDM stand for: 

Question 9 of 20 5.0 Points
Which of the following is a cost associated with labor? 

Question 10 of 20 5.0 Points
Which of the following occupations is expected to have the fastest employment
growth from 2002 to 2012? 

Question 11 of 20 5.0 Points
Which of the following is considered a fully developed nation? 

Question 12 of 20 5.0 Points
A __________ indicates what an organization's key executives hope to accomplish
in the long run. 

Question 13 of 20 5.0 Points
Workers who plan, decide, and solve problems using databases, computer
programs, and other technology-driven information sources are called: 

Question 14 of 20 5.0 Points
The degree of wholeness in a job, which is the feeling of completing a whole
job as opposed to contributing to only a portion of a job, is its: 

Question 15 of 20 5.0 Points
Which of the following is NOT a characteristic of an effective group? 
Question 16 of 20 5.0 Points
All of the following are levels of strategy generally applied to HRM activities
EXCEPT: 

Question 17 of 20 5.0 Points
Which of the following would be considered an operational (short term) HR
activity? 

Question 18 of 20 5.0 Points
Which of the following is the result of genetic factors and is rarely subject
to change through training? 

Question 19 of 20 5.0 Points
People are motivated by powerful emotional forces, and work provides an
opportunity for the expression of both __________ and pleasure-seeking drives. 

Question 20 of 20 5.0 Points
__________ is the set of attitudes that predisposes a person to act in a
specific goal-directed way. 

Question 1 of 20 5.0 Points
If a plaintiff proves that a disparate impact exists, an organization may then
defend its employment by showing validation or: 
Question 2 of 20 5.0 Points
All of the following are examples of protected opposition EXCEPT: 
Question 3 of 20 5.0 Points
Protected __________ activities include “filing a charge, testifying,
assisting, or participating in any manner in an investigation, proceeding, or
hearing.” 

Question 4 of 20 5.0 Points
Generally, an employer may fulfill its duty to prevent or remedy hostile work
environment harassment by doing all of the following EXCEPT: 

Question 5 of 20 5.0 Points
The bulk of Arab-American and Muslim discrimination charges are based on: 

Question 6 of 20 5.0 Points
The Age Discrimination in Employment Act of 1967 protects individuals who are
__________ of age and older from employment discrimination based on their age. 

Question 7 of 20 5.0 Points
Which of the following is exempt from the Americans with Disabilities Act? 

Question 8 of 20 5.0 Points
Any person has _____ days from the occurrence of a discriminatory act to file a
charge with the EEOC. 

Question 9 of 20 5.0 Points
The OFCCP issued Revised Order No. 4, which suggests the format and parts of an
Affirmative Action Plan. What do they suggest as the first step in that plan? 

Question 10 of 20 5.0 Points
Which of the following was identified as a problem by the highest percentage of
international corporations? 

Question 11 of 20 5.0 Points
Maquiladoras are primarily owned by all of the following EXCEPT: 

Question 12 of 20 5.0 Points
In __________ corporations, the concepts of codetermination and worker councils
are common. 

Question 13 of 20 5.0 Points
According to Hefstede, cultures differ in at least five dimensions. Which of
the following is NOT one of those dimensions? 

Question 14 of 20 5.0 Points
Virtually every executive-level position in Japanese-owned businesses in the
U.S. is occupied by a(n): 

Question 15 of 20 5.0 Points
Expatriate manager selection should focus on all of the following EXCEPT: 

Question 16 of 20 5.0 Points
What is the single most common factor in expatriates' failure? 

Question 17 of 20 5.0 Points
Which of the following is NOT one of the phases of culture shock? 

Question 18 of 20 5.0 Points
Many attribute the lower percentage of women among U.S. expatriates to biased
selection practices. This bias is influenced by all the following EXCEPT: 

Question 19 of 20 5.0 Points
The process of being reintegrated into domestic operations is referred to as: 
A. repatriation. 
B. inpatriation. 
C. citizenship renewal. 
D. expatriation. 
Question 20 of 20 5.0 Points
__________ cultures are more likely to have rigid managerial control systems in
their organizations. 

Question 1 of 20 5.0 Points
All of the following are categories of information typically used to make
hiring selection decisions EXCEPT: 

Question 2 of 20 5.0 Points
All of the following are Big Five personality factors EXCEPT: 

Question 3 of 20 5.0 Points
An HR specialist should be familiar with all of the following types of validity
EXCEPT: 

Question 4 of 20 5.0 Points
Which of the following is a potential problem associated with the use of
concurrent validation? 

Question 5 of 20 5.0 Points
All of the following are errors that can occur in the employment interview
EXCEPT: 

Question 6 of 20 5.0 Points
A job sample performance test requires that the applicant actually do a sample
of the work that the job involves. Which of the following is NOT an example of
a valid performance test? 

Question 7 of 20 5.0 Points
__________ refers to an ability to visualize things on paper as they appear in
actual, three-dimensional space. 

Question 8 of 20 5.0 Points
The __________ is a comprehensive paper-and-pencil test that generates two
scores: the verbal score and the performance score. 

Question 9 of 20 5.0 Points
The least reliable of the employment tests are those that attempt to measure a
person's: 

Question 10 of 20 5.0 Points
__________ addresses the questions of what a test measured and how well it
measured it. 

Question 11 of 20 5.0 Points
Occupational choice is most heavily influenced by: 

Question 12 of 20 5.0 Points
The job search is a process that begins with: 

Question 13 of 20 5.0 Points
One of the most noticeable effects of the downsizing epidemic of the last two
decades has been a dramatic rise in the use of: 

Question 14 of 20 5.0 Points
Continuous overtime often results in: 

Question 15 of 20 5.0 Points
All of the following are major advantages of using temporary employees EXCEPT: 

Question 16 of 20 5.0 Points
__________ tend to concentrate their efforts on higher-level managerial
positions with salaries in excess of $50,000. 

Question 17 of 20 5.0 Points
Most executive search firms are __________, which means that the organization
pays them a fee whether or not their efforts are successful. 

Question 18 of 20 5.0 Points
Realistic job previews (RJPs) are intended to set the job expectations of new
employees at __________ levels. 

Question 19 of 20 5.0 Points
Which of the following is NOT a potential problem of having employees work
overtime? 

Question 20 of 20 5.0 Points
Alternatives to recruiting personnel when work must be completed include all of
the following EXCEPT: 

Question 1 of 20 5.0 Points
All of the following are suggestions from Watson Wyat for improving the image
and effect of performance management EXCEPT: 

Question 2 of 20 5.0 Points
Because it is often costly, which of the following methods is generally used
only for exceptionally important jobs? 

Question 3 of 20 5.0 Points
All of the following are features of a behaviorally anchored rating scale
EXCEPT: 

Question 4 of 20 5.0 Points
The behavioral observation scale developed by Latham uses the __________
technique to identify a series of behaviors covering the domain of the job. 

Question 5 of 20 5.0 Points
Performance evaluation systems break down because they are: 

Question 6 of 20 5.0 Points
Raters who see everything as good are __________ raters. 

Question 7 of 20 5.0 Points
If a supervisor lets another employee's performance influence the ratings that
are given to someone else, then a __________ has occurred. 

Question 8 of 20 5.0 Points
A supervisor should open a performance review with __________ remarks. 

Question 9 of 20 5.0 Points
__________ is the chief reason why most individuals seek employment. 

Question 10 of 20 5.0 Points
Which of the following is NOT a form of direct financial compensation? 

Question 11 of 20 5.0 Points
Global wage differentials verge on the extreme. For example, computer
consultants in the U.S. earn over $100 an hour; in India, computer consultants
work for the same firm for __________ an hour. 

Question 12 of 20 5.0 Points
An employee classified as a manager, technical, or professional who is paid on
an hourly basis is considered: 

Question 13 of 20 5.0 Points
According to Herzberg's two-factor theory of motivation, which of the following
sets of factors influence work behavior? 

Question 14 of 20 5.0 Points
Relative deprivation theory suggests that pay dissatisfaction is a function of
all of the following EXCEPT: 

Question 15 of 20 5.0 Points
Increasing payroll costs and global competition have caused managers in the
U.S. to seek ways to increase productivity by linking compensation to
employees': 

Question 16 of 20 5.0 Points
Pay for a particular position is set relative to all of the following groups
EXCEPT: 

Question 17 of 20 5.0 Points
Pay surveys are used to collect data about compensation paid to employees by
all employers in a(n): 

Question 18 of 20 5.0 Points
All of the following are typical of the factors used for job evaluation EXCEPT:

Question 19 of 20 5.0 Points
What is the most negative aspect of the factor comparison method? 

Question 20 of 20 5.0 Points
__________ can increase flexibility by allowing employees to move among a wider
range of job tasks without having to adjust pay with each move. 

Question 1 of 20 5.0 Points
Which of the following is considered an older profession? 

Question 2 of 20 5.0 Points
Behavioral psychologists have demonstrated that people learn best with
immediate: 

Question 3 of 20 5.0 Points
__________ is required to assimilate what has been learned, to accept it, to
internalize it, and to build confidence in it. 

Question 4 of 20 5.0 Points
Most of the money in a training budget is spent on: 

Question 5 of 20 5.0 Points
According to the book, “The Fifth Discipline,” which of the following
disciplines is the one upon which are others are based? 

Question 6 of 20 5.0 Points
When members of a team suspend their assumptions and take up a “think together”
mode that embraces the collective good and eschews self-interest, it is a
phenomenon called: 

Question 7 of 20 5.0 Points
All of the following can be obstacles that result in behavioral discrepancies
EXCEPT: 

Question 8 of 20 5.0 Points
With the in-basket method, the trainee is analyzed and critiqued on all of the
following EXCEPT: 

Question 9 of 20 5.0 Points
Management games emphasize development of __________ skills. 

Question 10 of 20 5.0 Points
Research suggests that the most popular off-the-job training methods include
all of the following EXCEPT: 

Question 11 of 20 5.0 Points
Management development should be planned because it requires all of the
following EXCEPT: 

Question 12 of 20 5.0 Points
Behavior modification is individual learning through: 
A. reinforcement. 
B. repetition. 
C. observation. 
D. feedback. 
Question 13 of 20 5.0 Points
Individuals who derive satisfaction from seeing other people move on to bigger
and better jobs may be content to remain in __________ until retirement. 
A. Stage I 
B. Stage II 
C. Stage III 
D. Stage IV 
Question 14 of 20 5.0 Points
Those who fail at stage II of their career typically do so because of: 
A. lack of knowledge. 
B. lack of skills. 
C. lack of self-confidence. 
D. increased competition. 
Question 15 of 20 5.0 Points
The intelligent career framework involves all the following “ways of knowing”
EXCEPT: 
A. when we work. 
B. why we work. 
C. how we work. 
D. with whom we work. 
Question 16 of 20 5.0 Points
Career development programs are most valuable when they are all of the
following EXCEPT: 
A. directed primarily toward middle and upper management. 
B. open to all employees. 
C. modified when evaluation indicates that change is necessary. 
D. offered regularly. 
Question 17 of 20 5.0 Points
Stagnation is a serious concern at all the following career points EXCEPT: 
A. recent hiree. 
B. midcareer person. 
C. pre-retirement person. 
D. post-retirement person. 
Question 18 of 20 5.0 Points
Consequences of unrealistic aspirations and routine initial assignments
typically include all of the following EXCEPT: 
A. low productivity. 
B. low job satisfaction. 
C. low satisfaction of growth needs. 
D. low satisfaction of self-actualization needs. 
Question 19 of 20 5.0 Points
Managers who feel stifled in their jobs tend to cope with the problems in all
of the following ways EXCEPT that: 
A. they show hostility toward subordinates. 
B. they suffer from depression. 
C. they take an extended vacation. 
D. they suffer from poor health. 
Question 20 of 20 5.0 Points
A career path based on real-world experiences and individualized preferences
would have all of the following characteristics EXCEPT: 
A. lateral and downward possibilities. 
B. tentative and flexible. 
C. no links to “normal” rates of progress. 
D. responsive to economic changes. 
Question 1 of 20 5.0 Points
If a deficiency does not have to do with skills, then it may need to be
addressed in terms of: 
A. removing obstacles. 
B. creating a more positive, motivational climate. 
C. making some type of job change. 
D. All of the above 
Question 2 of 20 5.0 Points
Studies indicate that __________ is one of the leading causes of recent
increases in workplace violence. 
A. stress 
B. substance abuse 
C. financial difficulty 
D. mental illness 
Question 3 of 20 5.0 Points
According to the text, ineffective performance is the result of any of the
following EXCEPT: 
A. the supervisor's experience level. 
B. motivational climate. 
C. skills. 
D. the job. 
Question 4 of 20 5.0 Points
Most Employee Assistance Programs share all of the following characteristics
EXCEPT that: 

Question 5 of 20 5.0 Points
A survey of security directors at Fortune 1000 companies identified __________
as the greatest threat to organizations today. 

Question 6 of 20 5.0 Points
Human resource managers generally address employee dishonesty problems by
utilizing all of the following EXCEPT: 
A. discipline. 
B. termination. 
C. transfer. 
D. rehabilitation. 
Question 7 of 20 5.0 Points
There is an increased opportunity for fraud during all of the following
situations EXCEPT: 
A. addition of new product line. 
B. periods of fast growth. 
C. high volume inventory. 
D. mergers. 
Question 8 of 20 5.0 Points
The Association of Certified Fraud Examiners found that only 12 percent of
fraud-committing employees: 
A. had a compelling reason to do so. 
B. were over the age of 40. 
C. had been long-time employees. 
D. had a previous conviction. 
Question 9 of 20 5.0 Points
Drinking on the job is an example of a(n) __________ rule violation. 
A. prohibited behavior 
B. productivity 
C. time 
D. insubordination 
Question 10 of 20 5.0 Points
Smoking on the job is an example of a(n) __________ rule violation. 
A. time 
B. insubordination 
C. illegal behavior 
D. safety 
Question 11 of 20 5.0 Points
States adopting a broad public policy exception recognize violations when an
ndividual is discharged for: 

Question 12 of 20 5.0 Points
More than three-fifths of all job hazard cases occur in the __________ sector
of the economy. 

Question 13 of 20 5.0 Points
Disorders associated with __________ accounted for about 60 percent of all
illnesses reported. 

Question 14 of 20 5.0 Points
The third leading cause of work-related fatalities is: 

Question 15 of 20 5.0 Points
Exposure to cotton dust can result in: 
A. liver damage. 
B. sterility. 
C. brown lung. 
D. dermatitis. 
Question 16 of 20 5.0 Points
Exposure to microwave radiation can result in all of the following EXCEPT: 
A. sterility. 
B. harm to eyes. 
C. increased risk of cataracts. 
D. liver damage. 
Question 17 of 20 5.0 Points
Accidents and illnesses that must be reported are those that: 

Question 18 of 20 5.0 Points
The color __________ is used to color-code areas where there is a danger of

Question 19 of 20 5.0 Points
Conflict is associated with job dissatisfaction and anxiety. It has also been
linked to: 

Question 20 of 20 5.0 Points
In 2000, __________ was the sector most affected by repetitive stress injuries
and carpel tunnel syndrome.





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