MGT420 Individual Theory Matrix

You have to briefly answer the following questions about the following Theorist.



Deming, Juran, Ishikawa, Crosby and Feigenbaum.



Qestions:



1. What were their major concepts?

2. Process of theory proposed

3. Process – Driven Quality Requirements

4. Customer – Driven Quality requirements

5. Company examples that has applied this theory.


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