Introduction: Purpose statement and main points

Part 1

You
now have lots of notes. Write them up into a concise and well-organized paper. The
length will likely be determined by the length of the case. Attempt to keep
them to five pages or less. Use the following headings and captions to organize
the paper:

Communication Problems and Your
Communication Objectives (please list these)

Ranked
issues and relevant information—list and rank from most to least important key
communication issues.

Potential
solutions and analysis—list and briefly analyze and explain three possible
solutions.

Selected
solution, its implementation, and communication—explain the preferred solution
in detail and reasons for selecting it. Provide an example of any final
deliverable that you decide on.

Part 2

List
the four or five key communication
skills
 reflected in the case, and provide a brief critical analysis of each
one. Apply each of these key
communication skills
 to your own personal managerial communication
abilities and weaknesses as noted in yourself analysis.

Part 3

Write
a brief critical analysis using the following list of concepts from the week's
lectures and apply them directly to the case. Write a short statement for each
concept. Show your understanding of the concept as it relates to the case. How
could the manager in the case have improved communication by paying closer
attention to each of these areas?

1.         Core
values

2.         Communication
is invention

3.         Leader's
job—"values compete and various roles are in tension"

4.         Psychological
and physical barriers to communication

5.         The
importance of feedback

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