11. The main purpose of Consumers
Union is to:
Union is to:
A. evaluate the quality of products and services.
B. reduce fire hazards of home
appliances.
appliances.
C. handle consumer complaints
from government workers.
from government workers.
D. represent the government in
consumer complaint hearings.
consumer complaint hearings.
E. provide environmental
information on automobiles.
information on automobiles.
12. A cooperative is designed to:
A. solve consumer complaints.
B. test consumer products for
quality.
quality.
C. sell products or services to members at reduced
prices.
prices.
D. obtain brand-name items for
less than wholesale.
less than wholesale.
E. lobby for changes in consumer
protection laws.
protection laws.
13. Cooperatives are mostcommonly organized to sell:
A. service contracts.
B. furniture.
C. auto repair service.
D. food.
E. information processing
service.
service.
14. Open dating provides
information on:
information on:
A. freshness.
B. pricing.
C. nutrition.
D. common product use.
E. government inspection.
15. A 32-ounce package selling
for $1.60 would have a unit price of:
for $1.60 would have a unit price of:
A. $1.60.
B. $2.00 a pound.
C. 5¢ an ounce.
D. 80¢ a quart.
E. 12¢ an ounce.
16. The major criticism of
service contracts is:
service contracts is:
A. poor service from repair
companies.
companies.
B. limited coverage of repairs.
C. weak government regulation of
service contract companies.
service contract companies.
D. high costs and a low chance of need.
E. that few places are available
for repairs.
for repairs.
17. The purpose of a service
contract is to:
contract is to:
A. prevent legal action due to a
defective product.
defective product.
B. protect a product owner from expensive repairs.
C. reduce the chance of repairs
of an appliance.
of an appliance.
D. obtain regular maintenance on
a product.
a product.
E. have legal assistance for
consumer complaints.
consumer complaints.
18. ____________ is the
settlement of a difference by a third party whose decision is
settlement of a difference by a third party whose decision is
legally binding.
A. A legal aid society
B. Mediation
C. Arbitration
D. A consumer action panel
E. Cooperative action
19. The purpose of small claims
court is to:
court is to:
A. regulate fair business
activities.
activities.
B. provide hearing on proposed
consumer protection laws.
consumer protection laws.
C. allow consumers with similar
complaints to take action as a group.
complaints to take action as a group.
D. resolve minor consumer complaints.
E. assist low-income consumers who
need legal help.
need legal help.
20. Small claims court requires a
person to have:
person to have:
A. written testimony.
B. a case involving less than a set amount.
C. representation by an attorney.
D. evidence screened in advance
of the hearing
of the hearing
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