Question 1
A data warehouse is:
Answer
a process that uses powerful statistical and mathematical techniques to analyze
vast amounts of data.
a system that gives managers access to large amounts of data and the processing
power to convert the data into high quality information.
organization-wide database
providing a centralized location for storing data gathered from sources both
internal and external to the organization.
the process of going beyond a company’s firewall to store data and run
applications.
5 points
Question 2
_____ are skilled computer users who try to gain unauthorized access to other
people’s computers.
Answer
Cyberstalkers
Phishers
Hackers
Networkers
5 points
Question 3
The two broad categories of software are:
Answer
text files and data files.
resident software and alien software.
system software and
application software.
entertainment software and work-related software.
5 points
Question 4
The _____ requires senders of unsolicited commercial emails to label their
messages as ads and to tell the recipients how to decline future messages.
Answer
Right to Privacy Act of 2005
CAN-SPAM Act of 2003
Deceptive Unsolicited Mail Policy (DUMP) Act of 2002
STOP-SPAM Act of 2004
5 points
Question 5
_____ is software installed often erroneously on a computer which might log
each keystroke in an effort to capture passwords and user names to accounts.
Answer
Screenware
Freeware
Spyware
Adware
5 points
Question 6
_____ is an Internet marketing strategy that attempts to involve customers and
others not employed by the seller in activities that promote a product.
Answer
Viral marketing
E-tailing
Multilevel marketing
Backdoor marketing
5 points
Question 7
_____ are the raw facts and figures businesses collect.
Answer
Data
Information
Push technology
Warehousing
5 points
Question 8
_____ is unsolicited commercial emails, usually sent to a large numbers of
people with little regard to the user’s interest in the product or its
promotion.
Answer
Spam
Cyberware
Filterware
Adware
5 points
Question 9
_____ are Internet-based companies specializing in securing the electronic
transfer of funds.
Answer
ETFs
E-Funds
Cybermonetizers
Cybermediaries
5 points
Question 10
_____ e-commerce involves the purchase of consumer goods and services,
including clothing, music, and even investments, by individuals.
Answer
4P
B2C
B2B
B ’n C
5 points
Question 11
Improvements in _____ are key to achieving a competitive advantage because the
firm is then able to improve efficiency and effectiveness.
Answer
feedback
product improvements
product development
quality
5 points
Question 12
In operations management, quality is defined in terms of:
Answer
the ratio of cost to output.
how well a product
satisfies the preferences of customers.
the number of defects per thousand units of output.
the Baldrige Quality Index.
5 points
Question 13
A(n) _____ is a set of activities or steps that combine inputs to create a good
or service.
Answer
network
process
ERP
forecast
5 points
Question 14
_____ is concerned with all of the activities involved in creating goods and
services and the distribution of those goods and services to customers.
Answer
Marketing science
Information management
Management science
Operations management
5 points
Question 15
As the owner of a small manufacturing company that employs several workers, you
are considering moving your business to a new area. One major concern you might
have is _____ in the new area.
Answer
locating close to the market
availability of labor
the number of professional sports teams
changing your suppliers to one’s located
5 points
Question 16
_____ involves arranging for other organizations in the supply chain to perform
functions that were previously performed internally.
Answer
Outsourcing
Vertical disintegration
Horizontal integration
Pre-sourcing
5 points
Question 17
_____ is/are reprogrammable machines that can manipulate materials, tools, and
parts to perform a variety of tasks.
Answer
Robots
Automation
Drones
Diverters
5 points
Question 18
In operations management, _____ means completing tasks or producing products
that create the greatest value.
Answer
effectiveness
efficiency
satisficing
expertise
5 points
Question 19
_____ are consumed when and where they are produced, and they often require the
customer to be actively involved in their production.
Answer
Goods
Services
Products
Processes
5 points
Question 20
Services are:
Answer
consumed where they are
provided.
shipped.
produced independently of the consumer.
stored in an inventory.
A data warehouse is:
Answer
a process that uses powerful statistical and mathematical techniques to analyze
vast amounts of data.
a system that gives managers access to large amounts of data and the processing
power to convert the data into high quality information.
organization-wide database
providing a centralized location for storing data gathered from sources both
internal and external to the organization.
the process of going beyond a company’s firewall to store data and run
applications.
5 points
Question 2
_____ are skilled computer users who try to gain unauthorized access to other
people’s computers.
Answer
Cyberstalkers
Phishers
Hackers
Networkers
5 points
Question 3
The two broad categories of software are:
Answer
text files and data files.
resident software and alien software.
system software and
application software.
entertainment software and work-related software.
5 points
Question 4
The _____ requires senders of unsolicited commercial emails to label their
messages as ads and to tell the recipients how to decline future messages.
Answer
Right to Privacy Act of 2005
CAN-SPAM Act of 2003
Deceptive Unsolicited Mail Policy (DUMP) Act of 2002
STOP-SPAM Act of 2004
5 points
Question 5
_____ is software installed often erroneously on a computer which might log
each keystroke in an effort to capture passwords and user names to accounts.
Answer
Screenware
Freeware
Spyware
Adware
5 points
Question 6
_____ is an Internet marketing strategy that attempts to involve customers and
others not employed by the seller in activities that promote a product.
Answer
Viral marketing
E-tailing
Multilevel marketing
Backdoor marketing
5 points
Question 7
_____ are the raw facts and figures businesses collect.
Answer
Data
Information
Push technology
Warehousing
5 points
Question 8
_____ is unsolicited commercial emails, usually sent to a large numbers of
people with little regard to the user’s interest in the product or its
promotion.
Answer
Spam
Cyberware
Filterware
Adware
5 points
Question 9
_____ are Internet-based companies specializing in securing the electronic
transfer of funds.
Answer
ETFs
E-Funds
Cybermonetizers
Cybermediaries
5 points
Question 10
_____ e-commerce involves the purchase of consumer goods and services,
including clothing, music, and even investments, by individuals.
Answer
4P
B2C
B2B
B ’n C
5 points
Question 11
Improvements in _____ are key to achieving a competitive advantage because the
firm is then able to improve efficiency and effectiveness.
Answer
feedback
product improvements
product development
quality
5 points
Question 12
In operations management, quality is defined in terms of:
Answer
the ratio of cost to output.
how well a product
satisfies the preferences of customers.
the number of defects per thousand units of output.
the Baldrige Quality Index.
5 points
Question 13
A(n) _____ is a set of activities or steps that combine inputs to create a good
or service.
Answer
network
process
ERP
forecast
5 points
Question 14
_____ is concerned with all of the activities involved in creating goods and
services and the distribution of those goods and services to customers.
Answer
Marketing science
Information management
Management science
Operations management
5 points
Question 15
As the owner of a small manufacturing company that employs several workers, you
are considering moving your business to a new area. One major concern you might
have is _____ in the new area.
Answer
locating close to the market
availability of labor
the number of professional sports teams
changing your suppliers to one’s located
5 points
Question 16
_____ involves arranging for other organizations in the supply chain to perform
functions that were previously performed internally.
Answer
Outsourcing
Vertical disintegration
Horizontal integration
Pre-sourcing
5 points
Question 17
_____ is/are reprogrammable machines that can manipulate materials, tools, and
parts to perform a variety of tasks.
Answer
Robots
Automation
Drones
Diverters
5 points
Question 18
In operations management, _____ means completing tasks or producing products
that create the greatest value.
Answer
effectiveness
efficiency
satisficing
expertise
5 points
Question 19
_____ are consumed when and where they are produced, and they often require the
customer to be actively involved in their production.
Answer
Goods
Services
Products
Processes
5 points
Question 20
Services are:
Answer
consumed where they are
provided.
shipped.
produced independently of the consumer.
stored in an inventory.
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