CASE STUDY WALDEN UNIVERSITY Sianadeye Beckles Fox Capital Project Case Study
CASE STUDY WALDEN UNIVERSITY Sianadeye Beckles Fox Capital Project Case Study, Part 1 This case study considers the expected costs and benefits to a managed care organization resulting from a decision to design a centralized nurse triage line. This triage line would assist routine primary care patients to provide self-care and/or seek urgent care in lieu of seeking more expensive care after-hours in the emergency room. Summary Jiranna Healthcare owns and operates a 268-bed hospital in the San Jose area. The hospital is Jiranna Healthcare’s main facility and is home to more than 80 on-site specialty and surgery clinics, employing over 5,000 staff. In addition to the main hospital, Jiranna Healthcare has 18 satellite clinics, containing primary care services such as pediatrics, family medicine, and geriatric health. These facilities (hospital plus outlying clinics) serve a total enrollee population of 97,000. Currently, Jiranna Healthcare’s centralized call center schedules primary care...